VG CUSTOMER SERVICE

Return & Exchange Policy

Eligibility Criteria

  • Please note that we ONLY accept return and exchange for online orders.
  • Promotional items are non-exchangeable and non-refundable. Should there be any dispute in the pricing during return or exchange, the current selling price will be binded.
  • Items returned must be in its original brand new condition: unworn, unused, unwashed and with original tags.
  • Orders/Items cannot be cancelled, returned, or exchanged solely on the basis of a change of mind.

Timeframe

  • Requests for returns and exchanges must be made within 14 days from the date of receival.
  • Requests made after the time limit will likely be rejected.
  • Cancellation of any orders are not allowed.

Exchanging to New Items

  • You may exchange to another item if the original item you wish to exchange is not in stock.
  • New item chosen must be of equal or higher value than the original item. 
  • If the price of the new item exceeds the original item, payment for the excess is required.
  • No cash refunds will be approved if the price of the new item is lower than the original.
  • ONLY one exchange is eligible for every order.

Return/Exchange

  • Provide the details of your VG Order ID (#VG12xxx) , Name and Contact No.
  • Send your request via email (hello@voir.com.my), or Whatsapp (012 5010863) for a faster response.
  • IF approved, you may ship the original items to the following address:

eCommerce Customer Support Team

TDST SDN BHD Lot 1897A, Jalan KPB 9,

Kawasan Perindustrian Balakong, 43300 Seri Kembangan, Selangor.

Return Shipping

  • Delivery Fee will be applied for resending of new items. 
  • All original shipping and/or handling charges are non-refundable.

Inspection and Processing

  • Once received, our quality control team will inspect the item(s) to ensure they meet the eligibility criteria.
  • If eligible, we’ll process your refund request and revert to you within 31 business working days. 
  • We kindly ask that no items are returned before receiving any approval or confirmation from us.

Refunds

  • Cash refunds are not permitted. In return, customers are given store credit that can be used for future purchases. 
  • Remaining balance/credits can be used for a product of equal or higher value for a one-time exchange.

Terms and Conditions

  • We reserve the right to refuse any Return/Exchange if it does not meet the policy.
  • VOIR Gallery reserves the right to amend these Return & Exchange policy, at any time at its sole discretion without prior notice. All amendments to these will be posted on our webstore and be effective immediately, your purchases will constitute acceptance of the amended policy.

About Us

At VOIR Gallery, we believe that anyone and everyone can be their own fashion icon - no matter your lifestyle, career, age or personal style - and our clothing lines are meant for just that.

Here, browse through an array of 5 brands, each with their individual characteristics made for your every need and season. 

  • VOIR ACCESSORIES
  • VOIR JEANS
  • DAISY BY VOIR
  • ELLE 
  • ELLE ACTIVE

For the young and vibrant, for the denim lovers, for the chic office bosses, for the adventure seekers, for the modest fashionistas and for everyone else in between, rest assured that every collection of apparel here has all the essentials that’ll boost your confidence, enhance your personality and let you live life.

Made for you, by you - because when it comes to finding ourselves, no woman is left behind.