Return & Exchange Policy

Eligibility Criteria

  • Please note that we ONLY accept return and exchange for online orders.
  • Cancellation of orders are NOT permitted.
  • Promotional items are non-exchangeable and non-refundable. Should there be any dispute in the pricing during return or exchange, the current selling price will be binded.
  • Items returned must be in its original brand new condition: unworn, unused, unwashed and with original tags.
  • Orders/Items cannot be cancelled, returned, or exchanged solely on the basis of a change of mind.


  • Requests for returns and exchanges must be made within 14 days from the date of receival.
  • Requests made after the time limit will likely be rejected.
  • Cancellation of any orders are not allowed.

Exchanging to New Items

  • You may exchange to another item if the original item you wish to exchange is not in stock.
  • New item chosen must be of equal or higher value than the original item. 
  • If the price of the new item exceeds the original item, payment for the excess is required.
  • No exchange will be approved if the price of the new item is lower than the original.
  • ONLY one exchange is eligible for every order.


  • Provide the details of your VG Order ID (#VG12xxx) , Name and Contact No.
  • Send your request via email (, or Whatsapp (012 5010863) for a faster response.
  • IF approved, you may ship the original items to the following address:

eCommerce Customer Support Team

TDST SDN BHD Lot 1897A, Jalan KPB 9,

Kawasan Perindustrian Balakong, 43300 Seri Kembangan, Selangor.

Return Shipping

  • Delivery Fee will be applied for resending of new items. 
  • All original shipping and/or handling charges are non-refundable.

Inspection and Processing

  • Once received, our quality control team will inspect the item(s) to ensure they meet the eligibility criteria.
  • If eligible, we’ll process your refund request and revert to you within 31 business working days. 
  • We kindly ask that no items are returned before receiving any approval or confirmation from us.


  • Cash refunds are not permitted. (Unless items received are damaged or faulty; proper proof is required)

Terms and Conditions

  • We reserve the right to refuse any Return/Exchange if it does not meet the policy.
  • VOIR Gallery reserves the right to amend these Return & Exchange policy, at any time at its sole discretion without prior notice. All amendments to these will be posted on our webstore and be effective immediately, your purchases will constitute acceptance of the amended policy.