Return & Exchange


We want you to love what you have purchased from us. Should there be any dissatisfaction with your purchase, let us know and we will assist you accordingly. Before wearing your shoes outside, please take some time to try them on a carpeted surface.

Return and Exchange Policy

All requests for exchange and return must be raised within 3 days from delivery date. Goods are to be returned in its original brand new condition, unused, unwashed with its original tags and invoices. Exchange is strictly subject to stocks availability.

All returned item(s) must be in its original brand new condition and original packaging; with the original tags and tickets. For any returned item(s) deemed not in its original condition, VOIR GALLERY reserves the rights to return the item(s) at the customer's cost. VOIR GALLERY's decision shall be final.

You are allow to exchange to other item if the purchased item you wish to exchange  is out of stock. If the value of exchange item exceed the value of item you have purchased, you shall pay for the excess. In contrast, If you wish to exchange to a lower price item, no refund policy shall apply.

All promotional items are non-exchangeable and non-refundable. Should there be any dispute in the pricing during return or exchange, the current selling price will be binding.

Any item exchange with different color and size is subjected to re-delivery fee.

All original shipping and/or handling charges are non-refundable.

Any form of price adjustment to previous order(s) is not applicable.

Exchange Policy is granted for 1 time only for each item.

Duties and taxes are the responsibility of the shipper when returning any item(s). All item(s) entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country's national laws which VOIR GALLERY is unable to determine.

Please note that item(s) purchased via can only be returned to VOIR GALLERY e-Store. Item(s) purchased from (VOIR GALLERY e-Store) is not eligible for returns at any physical retail outlets. 

We reserve the right to refuse any exchange or refund if it does not meet the return and exchange criterion.

 Return via e-Store at

If you experience any problem with the item(s), please email your return request online within 3 business days from the delivery date or contact us at +603-8962 2282 for further assistance. All or any requests have to be emailed to within 3 days from delivery date or it will not be entertained. 
We will investigate the case and contact you accordingly. This guarantee does not cover damage resulting from unique, accidental, or random damage that is the result of use by Buyer, or wear and tear. It also does not cover for products use in a manner or for a purpose not reasonably contemplated by, or previously modified not authorised by Please DO NOT return any item(s) before receiving a Return Confirmation E-mail or RMA.

Refund Policy

VOIR GALLERY e-Voucher/Gift Card is the only form of refund available for any return or exchange request done. The e-Voucher/Gift Card can only be used at VOIR GALLERY e-Store and NOT in any of the VOIR GALLERY retail store. The e-Voucher/Gift Card is valid for 3 months from the date of issue and can be used to offset purchase made at It can take around 14 to 17 business days for the e-Store credit to be issued. Instructions on how to use your e-Store credit for purchase will be sent to you via email. You can then use the e-Store credit for your desired purchase.

The process of refund will be take approximately 7 to 14 business days after we have received the returned parcel and upon approved.

Any E-vouchers or discounts applied are non-refundable.

Original shipping charges and/or handling charges are non-refundable.


*Above terms may be changed without prior notice. Please read & understand before placing any order.